1. Check the purchase email
After a successful Dodo Payments checkout, look for the confirmation message sent to the address used for the order. Check spam, junk, promotions, and any email rules. Search for the product name, your receipt, or Dodo Payments.
2. Use the customer portal
If you returned from checkout in this browser, your order reference may already be filled in below. We confirm the paid order and email before opening a short-lived Dodo customer-portal session. For your security, do not post or forward private download links.
3. Ask for help
If the payment completed but the files are still unavailable, use the Contact page. Include the checkout email, order number, approximate purchase time, and the name of any missing file. Never send full card details.
Refunds
Refund requests must be submitted within the period stated in the Terms of Service. Approved refunds are processed through the original payment method. Bank processing times can vary.