Questions, answered.

Clear answers about what the guide contains, who it is for, how delivery works, and what it cannot promise.

Is the guide specific to my state?

The Climate & Evidence Reference includes state, district, and climate-zone guidance. It also explains when county, utility, and house-specific conditions require a closer check.

Can renters use the guide?

Yes—especially renters who pay their own electricity, gas, or water bills. The bill analysis, observation, comfort, leak-reporting, and low-risk action sections can help. Renters should follow their lease and obtain landlord approval before altering equipment or the building.

Does it promise a specific bill reduction?

No. Results vary by home, climate, equipment, fuel prices, behavior, and work quality. The guide explains evidence and conditions instead of offering a blanket percentage.

Can I use it before getting contractor quotes?

Yes. It helps you document the problem, identify missing evidence, and compare like-for-like scopes before approving a major project.

What files are included?

Exactly three PDF files: the 44-page Core Action Guide, 22-page Climate & Evidence Reference, and 18-page Homeowner Workbook. Together they contain 84 pages.

Is this a printed book?

No. It is a digital download in U.S. Letter PDF format. You can read it on a device and print workbook pages for your own household use.

How do I receive the files?

After successful Dodo Payments checkout, the order email or customer portal provides access to the three PDF files. See the Orders page if a receipt or download link is missing.

What is the refund policy?

You may request a full refund within seven days of purchase, subject to the complete Terms of Service and any rights required by applicable law.

Does this replace a professional inspection?

No. It helps you document symptoms and ask better questions. Structural, combustion, electrical, code, mold, asbestos, lead, radon, and other safety concerns may require qualified local professionals.

Are future editions included?

Your purchase includes the edition and files identified at checkout. Future editions or additional files are included only when the product page expressly says so.

Still need help?

For a product or order question that is not answered here, use the Contact page.